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Find answers to the most common questions about our products, shipping, returns, and more.
Simply browse our catalog, add items to your cart, and proceed to checkout. Fill in your shipping details, choose a payment method, and confirm your order. You'll receive a confirmation email with your order number.
We accept Visa, Mastercard, American Express, bank transfers, and PayHere payments. All payments are processed securely through PayHere's encrypted gateway.
You can cancel or modify your order within 1 hour of placing it. Please contact us immediately via WhatsApp or phone with your order number. After that, the order may already be processed.
Absolutely. We use PayHere, Sri Lanka's leading payment gateway, which is PCI-DSS compliant. Your card details are never stored on our servers.
Colombo metro area: 1-2 business days. Suburban areas: 2-3 business days. Provincial areas: 3-5 business days. Remote areas may take longer.
Shipping is calculated at checkout based on your location and order weight. Free shipping is available on orders over Rs. 5,000.
We deliver to all districts in Sri Lanka. Enter your address at checkout to see if delivery is available to your location.
Yes! Use our Order Tracking page with your order number to get real-time updates on your delivery.
Yes, 100%. We source all products directly from authorized distributors and brand partners. Every product comes with a quality guarantee.
Warranty periods vary by product category — from 1 month for screen protectors to 12 months for audio devices and wearables. See our Warranty & Returns page for details.
Yes, you can visit our store at Dondra,Matara.. Check our Contact Us page for business hours.
We strive to offer the best prices in Sri Lanka. If you find a lower price on the same original product elsewhere, let us know and we'll do our best to match it.
We repair smartphones and tablets including iPhone, Samsung, Huawei, Xiaomi, Oppo, and more. Services include screen replacement, battery replacement, charging port repair, and water damage recovery.
Most repairs are completed within 1-3 hours. Complex repairs like water damage may take 1-2 days. We'll give you an estimated timeframe when you drop off your device.
Yes, we use high-quality parts sourced from trusted suppliers. We offer both original and high-quality alternative options, and we'll explain the difference before proceeding.
All repairs come with a 3-month warranty on parts and labor. If the same issue recurs within the warranty period, we'll fix it free of charge.
Click the "Login" icon in the top right corner and select "Create Account". Fill in your details and you'll be registered instantly.
On the login page, click "Forgot Password" and enter your email address. We'll send you a link to reset your password.
You can reach us via WhatsApp, email at info@iplug.lk, or call +94 70 262 2466. We're available during business hours.
Yes! We offer special pricing for bulk orders and business customers. Contact us with your requirements and we'll provide a customized quote.
Our support team is here to help you.