Warranty & Returns

Product Warranty

All products purchased from iPlug.lk are covered by a manufacturer's warranty unless otherwise stated. The warranty period varies by product category:

Category	Warranty Period	Coverage
Audio & Earphones	12 Months	Manufacturing defects
Chargers & Cables	6 Months	Manufacturing defects
Phone Cases & Covers	3 Months	Defects in material
Power Banks	12 Months	Battery & charging defects
Smart Wearables	12 Months	Manufacturing defects
Screen Protectors	1 Month	Defects in material

What's Covered

Manufacturing defects in materials and workmanship
Functional failures under normal usage conditions
Battery degradation (within specified period)
Charging port malfunctions

What's Not Covered

Physical damage from drops, impacts, or misuse
Water or liquid damage
Normal wear and tear (scratches, fading)
Unauthorized repairs or modifications
Lost or stolen items
Accessories (cables, adapters) after 6 months

Return & Exchange Policy

We want you to be completely satisfied with your purchase. If you're not happy, here's how returns work:

🕐 Return Window

Items can be returned within 7 days of delivery.

📦 Condition

Items must be unused, in original packaging with all accessories.

💰 Refund

Refunds are processed within 5-7 business days after inspection.

🚚 Return Shipping

Free return shipping for defective items. Customer pays for change-of-mind returns.

How to Initiate a Return

Contact Us — Email info@iplug.lk or WhatsApp us with your order number.
Describe the Issue — Share photos if it's a defect or damage.
Get Approval — We'll confirm if the item qualifies for return.
Ship It Back — Send the item to our address with all accessories.
Refund/Replacement — Once received and inspected, we'll process your refund or replacement.

Warranty & Returns Policy